TERMS & CONDITIONS
General
These Terms & Conditions govern all purchases made through www.numberplateclinic.co.uk .
If you have any questions regarding these terms, please contact us before placing an order.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here . General information on Klarna can be found here . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement .
Delivery
Orders will be manufactured and dispatched the same day, providing an order is placed before 3pm (1pm on Monday) Orders placed over the weekend will be dispatched the next working day.
We provide the following services
Standard Delivery (2-4 Working Days): £3.99 Express Delivery (Order before 1pm) *NOT including Bank Holidays: £14.99 SAME DAY Collection (Call to Confirm Time) FREE
Please Note: If the wrong Shipping Address and postcode are entered we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system so the digits need to be entered carefully.
Number Plate Clinic cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures that is out of Number Plate Clinic control.
Number Plates Clinic will not be held liable if the wrong postage method is selected. We will not be held liable if a UK delivery method is chosen and a non UK address is entered. Lost items are not deemed lost by couriers until 14 days after posting. Number Plate Clinic are not liable to refund or cancel the transaction once goods have been made and dispatched. Please also note that if a non signed for postage option is chosen we will not be held liable for loss and we will not replace any orders lost or missing, we will provide tracking details and the rest is up to you to follow through.
Please Note: If the wrong Shipping Address and postcode are entered we will try to contact you by phone and email but failing that your order will sit and wait until you contact us. We use the postcode system so the digits need to be entered carefully.
We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.
Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. Number Plates Clinic will not replace any items which have been destroyed by the courier and will result in you purchasing a brand new product.
Damaged Goods & Quality
Number Plate Clinic will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. All plates are quality checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.
Number Plate Installation & Warranty
Installation Guidelines: they do not come with pre-drilled holes or adhesive backing . For secure and safe installation, we strongly recommend using strong double-sided sticky pads or number plate holders to attach the plates to your vehicle.
Important Note on Reflective Layer: not come with sticky film . It is important to use an appropriate adhesive method to ensure a secure fit and avoid any damage to the plate or vehicle.
Screws & Warranty: do not recommend using screws with any of our number plates, including 2D, 3D or 4D plates . Using screws will void your 3-year warranty . Screwing into the plate can cause damage and compromise its structural integrity, leading to a reduction in the plate’s overall lifespan and appearance.
Warranty Information:
Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.
Returns & Cancellations
As our products are custom-made and personalised, they are exempt from the 14-day cancellation rights under the Consumer Contracts Regulations 2013.
Returns can only be made if the goods are damaged or faulty/incorrect.
For you to process your returns you must send the goods back to us and send us proof of postage which we will then refund to you.
Your goods would be sent back up to you once we have received the faulty goods.
As these are bespoke items you cannot get a refund on your product if you change your mind or want to cancel your order if the order has already been made.
We do not offer cash refunds we as these are bespoke items, we will rectify the damaged goods and send them back up to you.
Here are some things to know about Legal Number Plates
Only outlets registered on the DVLA number plates R.N.P.S system can legally supply number plates. If you don’t have legal number plates fitted to your vehicle it could fail the MOT and attract the attention of the police.
Rules for the display of legal number plates are set out in law, briefly these are: –
All number plates must be displayed in accordance with The Road Vehicles (Display of Registration Marks) Regulations 2001 (obtainable from Her Majesty’s Stationery Office).
* A number plate must be displayed at the front and rear of motor vehicles (with some exceptions).
* Number Plates must be easy to read and meet the British Standard.
* Lettering should be black on a white plate at the front and a yellow plate at the rear.
* The background surface should be reflex-reflecting but the characters must not.
* There are separate requirements for traditional number plates displayed on vehicles constructed before 1 January 1973.
* Lettering and spacing must be of a set size. They must conform to one of the groups shown at:- Number plates fitted after 1 September 2001 or Number plates fitted before 1 September 2001.
Number Plate Clinic reserve the right to make alterations to orders to meet legal standards, for example if illegal fonts, background colours, mis spacing or illegal spacing is used on plates with legal registration numbers.
DISPLAYING LEGAL NUMBER PLATES
The law states that:
* You must not alter, rearrange or misrepresent the letters or numbers
* Characters must not be moved from one group to the other (e.g. A242 ABC must not be displayed as A242A BC).
Offences may result in any or all of the following:
* A fine of up to £1,000
* The registration mark may be WITHDRAWN
* The vehicle may FAIL the MOT test. Full details of the requirements regarding the number plate law are included in The Road Vehicles (Display of Registration Marks) Regulations 2001. For more information click here.
Information
Number Plate Clinic makes your number plates with the information you have entered online when you place your order. You are responsible for any information entered on to the website. Number Plate Clinic cannot be held responsible for any errors made by you. Number Plate Clinic is not obliged to replace items if the mistake is yours. You should always enter your plate details correctly and also your address information correctly. If you think you have entered any details incorrectly please contact Number Plate Clinic immediately but there is no guarantee that we will be able to change the details in time as the order may already be made and/or dispatched so please ensure you check the details before ordering online.
Note: Mirrored 4D boarders are not covered by our warranty
What we sell
Number Plate Clinic manufacturer replacement number plates, but do not sell personalised registration numbers. When you purchase with Number Plate Clinic you are purchasing plastic number plates, you are not purchasing the actual registration number. Please ensure when purchasing plates with Number Plate Clinic that you check you are the owner of that registration number as you cannot just make up a registration number on our website and place on your vehicle.
Complaints
If you have any complaints about Number Plate Clinic Products, Website, or level of customer service then please contact Number Plate Clinic at the following email address:info@numberplateclinic.co.uk
Legality
Number Plate Clinic manufacturer both road legal number plates and off-road number plates. For road legal number plates you will need to design them in accordance with the legal guidelines displayed on our website. For off-road number plates you can design them as you wish but they are strictly for use on private land and not the UK Roads. It is your responsibility what you design online and Number Plates Clinic will not be held responsible for you using off-road number plates on UK Roads. If you are unaware of any of the legal guidelines and information please contact us before purchasing.
All plates are manufactured to order and supplied by Number Plate Clinic Ltd. Distribution and delivery are handled via our appointed courier Royal Mail.
Number Plate Clinic keeps records of every transaction that is placed. Number Plate Clinic will fully co-operate with the authorities on request if the number plates are used for illegal purposes. If you are unsure on any of the legal guidelines or have any question please contact Number Plate Clinic before ordering.
Documents required by Law
To ensure a super speedy delivery please follows the instructions below, and quotes your order reference number in all correspondence.
Please send “one” document from “each” list below – Required by law
We know this can be a real pain but we need to comply with the law, therefore we need to see one form of Identification for the person placing the order, and one form of entitlement for the registration number in relation to your order.
To simplify the process you can either:
Send original documents, in the post. these are then sent back to you in the post with your order
Take a clear picture of your documents, and send them via email toinfo@numberplateclinic.co.uk
Confirm your identification
We need to see “one” document to confirm your identification (This is the identification for the person placing the order)
Driving license, whether or not issued in the United Kingdom (UK) (with or without a photo)
A bill issued by your electricity, gas or water supplier, a landline telephone bill, or a council tax bill (current within the last six months) or rates bill (in Northern Ireland only)
A bank or building society statement
A passport, whether or not issued in the UK?* a national identity card issued by the government of a state or territory other than the UK
A debit or credit card issued by a bank or building society
A police warrant card? or an armed forces identity card
Confirm your entitlement
We need to see “one” document to confirm entitlement for the registration number (this document doesn’t need to match the identification of the person placing the order, for instance if you are placing the order for someone else)
Vehicle registration certificate (V5C or V5CNI)
New keeper supplement (V5C/2 or V5C/2NI)
Certificate of entitlement (V750 or V750NI) to the number
Retention document (V778) – not applicable in Northern Ireland
A renewal reminder for vehicle tax or SORN (V11 or V11NI)
Temporary registration certificate (V379 or V379NI)
A number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
An electronic number plate authorisation certificate (eV948)
A letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate
Fraud Checking
At times it may be necessary for Number Plate Clinic to contact you to carry out fraud checks to prevent credit card fraud.
Design and Designer
All designs, colors, and images on the Number Plate Clinic website are for guidance only. In some cases on rear plates colors may appear darker due to the yellow reflective. All plates closely resemble the images displayed on our website but due to the limitations of our online plate builder and website some colors, layouts, and images may vary.
Copyright
All badges on our plate builder have been uploaded, designed & requested by our customers, we will not be held responsible if those images infringe copyright. It is the customer’s responsibility to ensure that if they are uploading badges to our website that they do not infringe copyright. Please also note that if you supply badges through email for use on your number plates, Number Plate Clinic will not be held responsible if those images infringe copyright law. If you believe that any of these images breach copyright law you can request removal of the image by sending an email to info@numberplateclinic.co.uk Please ensure that you submit evidence to support your claim and one of our representatives will respond within 48 hours.
Company Name – NUMBER PLATE CLINIC LTD
