In 2024, how do you tell the DVLA that your vehicle has been sold or transferred?
The Driver and Vehicle Licensing Agency (DVLA) has significantly streamlined the process of selling, transferring, or buying a vehicle through its innovative online services. This transformation, particularly since the launch of the “Tell DVLA you’ve sold, transferred or bought a vehicle” service in 2015, has dramatically simplified what was once a cumbersome process.
What’s New with DVLA’s Online Services
Making It Easy for Users
The DVLA recognised the need to simplify the process of notifying them about vehicle ownership changes. Their solution was an online service that prioritises user-friendliness and efficiency. With over 40 million transactions processed since its inception, it’s clear that this service has been a resounding success.
Immediate Update and Confirmation
One of the biggest advantages of the DVLA’s online service is the immediate updating of the DVLA database. Users receive instant email confirmation, eliminating the need to send documents by post.
Automatic Tax Refund
The system also automatically processes refunds for any remaining full months of vehicle tax, sent to the address on the V5C vehicle registration certificate.
Direct Debit Cancellation
For those who have set up a Direct Debit for their vehicle tax, the online notification automatically cancels it, ensuring no further payments are taken once the vehicle is sold or transferred.
Steps to Notify DVLA Online
- Gather Necessary Information: Have your 11-digit document reference number from the V5C (log book) ready.
- Access the Service: Visit gov.uk/sold-bought-vehicle.
- Provide Details of the New Keeper: Ensure to give their full name and address.
- Handover the New Keeper Slip: Give the green ‘new keeper’ slip (V5C/2) to the new owner for them to tax the vehicle.
– Selling to a Motor Trader/Garage: The trader can notify the DVLA online with your consent.
– Vehicle Scrapping or Write-Off: Notify DVLA using the online service with the V5C/3 slip.
The V5C (log book) is a critical document. Protect its 11-digit document reference number as you would a credit card number to prevent fraudulent activities. Avoid sharing the document reference number with anyone. Store it securely and do not write it down anywhere. Regularly review your account statements to check for any unauthorised transactions.
Customer Feedback and Participation
The DVLA values customer feedback and encourages users to join their online research panel. This initiative helps them refine and improve their services further. You can also contact the DVLA to report any suspicious activity. The DVLA is committed to ensuring the safety and security of its customers.
Additional Online Services
The DVLA offers a range of other online services, the most popular ones are:
Follow DVLA on social media platforms like Twitter, Facebook, and LinkedIn for the latest updates and information, it’s worth it.
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